Strings Undone Privacy Policy
Effective Date: This Privacy Policy was last updated on June 28, 2022.
This Privacy Policy applies to information collected by Strings Undone Massage, LLC (“Strings Undone”, or “we”, or “us”, or “our”, or “ours” or, “the Company”). This policy applies to information collected online, through our website at www.stringsundone.com (“the Website”), during initial and follow-up consultation, and throughout the duration of any services rendered. By using our website and services, you signify your acceptance of this policy.
INFORMATION COLLECTION
Strings Undone may collect information about you directly from you and from third parties, as well as automatically through your use of the Website.
Information we collect directly from you:
Throughout the use of our Website, certain areas of may require you to submit personal information. If you decide to book an appointment with us our software collects your name, email address, phone number, etc. (“Personally Identifiable Information” or “PII”), and information about your desired appointment (e.g., your desired date, time, and services). If you make a purchase through the Website, Strings Undone will collect your payment information including your PII as well as billing and shipping information. We also collect information from you when you contact us regarding any inquiries about our services, changes to appointments scheduled, or other inquiries. This collected information includes any PII you submit to us, and any information about the purpose of the contact.
Information collected automatically:
We may automatically collect the following information about your use of the Website: Your domain name; your browser type and operating system; web pages you view, links you click, your IP address; the length of time you visit the site; and the referring URL or webpage that led you to the Website. We do not link information that is automatically collected to any PII you submit while using the Website. “Please see the section “Cookies and Other Tracking Mechanisms” below for more information”
HOW YOUR INFORMATION IS USED:
Any information you submit to us, including your PII is used for the following purposes:
- To fulfill or meet the reason the consumer provided the information. For example, if a consumer shares their name and contact information to request a price quote or ask a question about products or services we offer, we will use that PII to respond to your inquiry. If you provide your Personally Identifiable information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
- To process your requests, purchases, transactions, and payments and prevent transactional fraud.
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve responses.
- To create, maintain, customize and secure your account.
- To personalize your Website experience and to deliver content, product and service offerings relevant to your interests, including targeted offers and ads through the Website, third-party sites, and via email or text message (with your consent, where required by law.)
- To help maintain the safety, security and integrity of the Website, products, services and the business.
- For testing, research, analysis, and product development, including to develop and improve the Website, products and services.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to you when collecting your Personally Identifiable Information.
SHARING INFORMATION:
Strings Undone will not share you credit card number or any other financial information with any third party except to complete your transaction and to verify your credit card information. We may share your PII with third parties in the following instances.
Sharing for Legal Purposes:
Strings Undone shall disclose PII when required by law or under good-faith belief that such action is necessary under applicable law. Strings Undone may disclose PII in order to establish or exercise its legal rights or defend against legal claims. Strings Undone may share information in order to investigate, prevent, or take action in regard to illegal activities, suspected fraud, to protect our property or interests or that of their agents and employees, and to protect the personal safety of guests of Strings Undone and/or the public.
Sharing Aggregate Information (non-personally identifiable):
Strings Undone may share some aggregated demographic information (age, zip codes) with some of their partners. This information is not linked to any PII. Strings Undone may use third-party advertising companies to serve ads on its behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness.
Sharing with Third-Party Service Providers:
Strings Undone may disclose information about individual users to third parties who provide services to us or have a contractual relationship with us. These third parties provide a variety of services to us, including, without limitation, processing and verifying credit card information, tracking internet marketing campaigns, and processing credit card transactions. In addition, these third-party services may include enhancing the information we collect about customers. Strings Undone may also use third-party email providers to assist with sending marketing emails for us or on behalf of Strings Undone. These companies do not retain, share, store, or use PII for any secondary purposes. Any PII that Strings Undone shares with any third-party service provider may only be used to provide services to us and the service providers will not be given permission to use such information for other purposes such as contacting guests or customers of Strings Undone.
COOKIES AND OTHER TRACKING MECHANISMS:
Strings Undone, and/or third-party service providers use cookies and other tracking mechanisms to track information about your use of the Website and/or Service. Strings Undone may combine this information with other PII collected from you (and third-party service providers may do so on behalf of Strings Undone).
Cookies:
Cookies are alphanumeric identifiers that Strings Undone transfers to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow Strings Undone to make it easier for you to navigate the Website, while others are used to enable a faster log-in process or to allow Strings Undone to track your activities at the Website and Service. There are two types of cookies: session and persistent cookies.
- Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. Strings Undone uses session cookies to allow its systems to uniquely identify you during a session or while you are logged into the Website. This allows Strings Undone to process your online transactions and requests and verify your identity, after you have logged in, as you move through the Website.
- Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. Strings Undone uses persistent cookies to track aggregate and statistical information about user activity.
Disabling Cookies:
Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to the Website who disable cookies will be able to browse certain areas of the Website, but some features may not function.
Clear GIFs, pixel tags, and other technologies:
Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. String Undone may use clear GIFs (a.k.a. web beacons, web bugs, or pixel tags), in connection with the Website to, among other things, track the activities of Website visitors, help Strings Undone manage content, and compile statistics about Website usage. Strings Undone and third-party service providers also use clear GIFs in HTML emails to customers of Strings Undone to help us track email response rates, identify when emails are viewed, and track whether emails are forwarded, for example. Third party vendors may also use pixels and tags on social media posts, ads and chatbots to track click through rates to the Website.
Third-Party Analytics:
Strings Undone uses automated devices and applications, such as Google Analytics and hCAPTCHA, to evaluate usage of the Website. Strings Undone may also use other analytic means to evaluate the service. Strings Undone uses these tools to help it improve the service, performance, and user experiences. These third-party entities may use cookies and other tracking technologies to perform their services. Strings Undone does not share your PII with these third parties, however.
Do-Not-Track:
Currently, the Website and Application(s) do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions in the Third-Party Ad Networks section below.
Third-Party Ad Networks:
Strings Undone uses third parties, such as network advertisers, to serve advertisements on third-party websites or other media (e.g., social media platforms). This enables Strings Undone and these third parties to target advertisements to you for products offered by Strings Undone and products and services offered by us in which you might be interested. Third-party ad network providers, advertisers, sponsors, and/or traffic measurement services may use cookies, JavaScript, links, web beacons (including clear GIFs), Flash LSOs, and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third-party cookies and other technologies are governed by each third party’s specific privacy policy, not this one.
Users in the United States may opt out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by third-party companies who are NAI members.
Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will remove you from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through the Website or on other third-party websites. Even if you opt out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page, you may continue to receive advertisements, for example, based on the website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.
COMMUNICATIONS FROM THE WEBSITE AND/OR APPLICATION(S) AND YOUR CHOICES
Transactions and Service Announcements:
Users who make a purchase or reservation through the Website will receive several emails and/or text messages throughout the transaction process and they may sometimes receive phone calls from Strings Undone to ensure smooth transactions. Strings Undone may also occasionally send out service-related announcements, for instance, if service on the Website is suspended for maintenance. Generally, these communications are not promotional in nature, and users will receive them while their accounts remain open and active.
Special Offers, Newsletters, and Updates:
Out of respect for the privacy of users, Strings Undone present the option to not receive these types of communications, as explained in the Choice and opt-out section below.
Choice and opt-out:
A user can change their opt-in or opt-out status in several ways:
- From a Newsletter: Click on the “Unsubscribe” link within the email.
- You may additionally unsubscribe by sending your request to opt-out@stringsundone.com
SECURITY
Strings Undone takes reasonable precautions to protect users’ information. When users submit information via the Website, Strings Undone take steps to protect users’ information both online and off-line.
Although Strings Undone endeavors to create a secure and reliable Website and to safeguard against unauthorized disclosures of information, Strings Undone cannot assure you that PII that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.
You hereby acknowledge and agree that, to the extent permissible by applicable law, Strings Undone. (as defined in the Terms and Conditions) is not responsible for any intercepted information sent via the internet, and you hereby release, to the extent permissible by applicable law, Strings Undone from all claims arising out of or related to the use of any intercepted information in a manner that may violate this Privacy Policy, the law, and/or your personal privacy. This paragraph does not apply to conduct that is covered by the California Consumer Privacy Act of 2018, California Civil Code sections 1798.100 et seq.
EXTERNAL LINKS
The Website may contain links to (or be hosted on) other websites maintained by third parties. Please be aware that Strings Undone exercises no control over linked sites or other sites and we are not responsible for the privacy practices or the content of such sites. Each linked site or other site maintains its own independent privacy and data collection policies and procedures, and you are encouraged to view the privacy policies of these other sites before providing any Personally Identifiable Information and/or other information. You hereby acknowledge and agree that Strings Undone is not responsible for the privacy practices, data collection policies and procedures, or the content of such third-party sites, and you hereby release Strings Undone from all claims arising out of or related to the privacy practices, data collection policies and procedures, and/or the content of such third-party sites.
CHILDREN UNDER 13
Our Website is not intended for children under 13. If Strings Undone discovers that a child under 13 has provided PII to Strings Undone, we will delete such information from our systems.
If you discover that your child who is under 13 has provided PII through the Website and you wish that such PII be deleted, please contact Strings Undone by email at opt-out@stringsundone.com.
You hereby acknowledge and agree that Strings Undone is not responsible for any PII provided by a child under 13 sent via the Website without our knowledge, and you hereby release Strings Undone from all claims arising out of or related to the use of any such information in a manner that may violate this Privacy Policy, the law, and/or your personal privacy.